Media Servers can be not handled by Interaction Server

Hello everyone,

Firstly, have a nice day ;D
Secondly, I have deployed E-Services Solution on my individual lab. Be honest, I have been encountering so many isssues.
I Installed E-mail, Chat, SMS and WebAPI server on my solution; however, I just E-mail work correctly.
I tried to test chat service via WebAPI. So, there are errors flush in chat_log and interaction_log belows:
[chat_log]:

2017-06-20T11:10:17.732 Int 59421 InS: received event with we_refid=2 for intx=00005aCMF6QG002C, error=91: Cannot resolve queue for submit
2017-06-20T11:10:17.732 Trc 59426 interaction: initialization (submit) for intx=00005aCMF6QG002C failed (requested by uid=00D85948A0290000).
2017-06-20T11:10:17.732 Trc 59221 output (data sent) for conn_id=516:2+ : flex eventStatus (info)
refId ‘2’
userId ‘’
secureKey ‘’
occurAt ‘2017-06-20T04:10:17Z’
requestResult ‘ERROR’
errorId ‘8214’
error ‘Failed in request to Interaction Server’
2017-06-20T11:10:17.732 Trc 59247 data: closing session with sid=00D85948A0290001 and intx=00005aCMF6QG002C
2017-06-20T11:10:17.732 Int 59443 UCS: sending request {Close} for intx=00005aCMF6QG002C with cs_refid=2 (attempt 1). Parameters:
LastPosition [int] = 0
TenantId [int] = 1
CreatorId [int] = 216
Id [str] = “00005aCMF6QG002C”
ReleasedDate [str] = “2017-06-20T04:10:17Z”
Transcript [unicode] = ****
MimeType [str] = “text/xml”
VerifyCreatorId [str] = “true”

[interaction_log]:

2017-06-20T11:10:17.701 Trc 26015 Received message ‘RequestSubmit’ (‘101’) from client ‘e_chat_srv’ - Media server:1:1828, message attributes:
attr_user_data [list, size (unpacked)=747, user data may be hidden] =
attr_received_at [str] = “2017-06-20T04:10:17Z”
attr_is_online [int] = 1
attr_tenant_id [int] = 1
attr_queue [str] = “Chat In”
attr_prnt_itx_id [str] = “”
attr_itx_subtype [str] = “InboundNew”
attr_itx_id [str] = “00005aCMF6QG002C”
attr_itx_type [str] = “Inbound”
attr_media_type [str] = “chat”
attr_ref_id [int] = 2

2017-06-20T11:10:17.732 Trc 23102 Cannot resolve queue for submit while processing request ‘RequestSubmit’ from client 1:1828, reference id: 2
2017-06-20T11:10:17.732 Trc 26016 Sending message ‘EventError’ (‘126’) to client ‘e_chat_srv’ - Media server:1:1828, message attributes:
attr_ref_id [int] = 2
attr_error_code [int] = 91
attr_error_desc [str] = “Cannot resolve queue for submit”

I have researched on topic, But nothing changes!
http://www.sggu.com/smf/index.php/topic,7766.msg33662.html#msg33662

Thank everyone in advance! ;D

Is the endpoint “Chat In” create and configured properly?

Check your connections
Be sure that queue exists in the chat options endpoints
Be sure the queue exists in IRD business process
Import chat strategy samples

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Hi Kubig, Cavagnaro,

Option has been set on chat server, as you can see:

[endpoints:1]
chatbot=PFS_Chatbot_ALICE
CommonRouting=CommonRouteNonVoice.NonVoice.CommonIxnQueue
default=Chat In
FacebookInboundQueue=Chat In
gms_chat=Chat Queue
GWE_Chat=BasicPodRouting.default.BasicPodQueue
psdkdefault=Email_sim1
webme=Webengagement_Chat

[esp-settings]
esp-default-nickname=system

Besides, Option on IXN set completed-queue also:

[settings]
…
completed-queues=iWD_Completed,iWD_Canceled,iWD_Rejected
…

And the result on ixn_server_log:
Loaded queue configuration, queue name: ‘Chat send transcript email queue’, tenant id: ‘1’, state: enabled
Loaded queue configuration, queue name: ‘Chat request transcript send queue’, tenant id: ‘1’, state: enabled
Loaded queue configuration, queue name: ‘Chat inbound queue’, tenant id: ‘1’, state: enabled

Please help me verify parameters! Thank you!

Ok but the queue exists?

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Hi Cavagnaro,

Can you explain more detail?
Following my horizon, your mind is queue at GA>PROVISIONING>Routing/eServices> Interaction Queues? Or something else?

Yes, is the Chat In IQ there?

Hi guy,

Yes, I see the Chat In at interaction queue! Any difference between the name “Chat In” and “Chat inbound queue”? I see that point 's changed from 8.1 version to 8.5?

Check in IXN logs why the Chat In IQ is not loaded at all. All pointed to incorrect configuration, but without further information root-cause is not pretty clear.

Thank you!
The issue was dealed with. I try to apply a business and modify interaction queue in the script as the value in option! Then I can use chat on webapi ;D ;D ;D