I was checking some old blog here, found mcr is similar like content analyzer (ca)??
mcr email server,mcr classification server (in the old version]..
i was checking http://www.sggu.com/smf/index.php/topic,2255.90.html
1)mcr does what? mcr esj and esj both are different componenent..
2)http://genesys-mcr-extension.software.informer.com/8.1/ is it what we have download?
3)if mcr is optional?when it will be useful? we use esj for email and multimedia (twitter,facebook ) for social media server (in genesys)
Ufff - strongly recommend to learn about Genesys, read docs or visit training. You are totally mixing thins together and do not understand general principles and terms.
MCR is “Multi-channel routing” solution/layer which provide you with non-voice “connectors” as a email, chat, webcallback, co-browse. etc. The MCR layer has following components:
ESJ (Email Server Java) - Providing communication with Exchange servers (IMAP/POP3)
ChatServer - Providing chat services
Classficiation - screening services
IXN - T-Server for non-voice interaction
UCS - contact database
SocialMS - social media (twitter, facebook, rss)
SMS - providing SMS services
MCR ESJ and Classficiation server is not part of “old” version, but they are still part of MCR/eServices layer in latest releases.
As far i know..i have never heard like MCR in our environment..we are working with email (ESJ), sm server(twitter, facebook).. so, mcr ..is it optional component like content analyzer…
or mcr is mandatory..but i have never heard..we don’t use as well in our environment,could you throw some more light on it..