Make Agent to NotReady when answer

naviat · October 3, 2014, 11:05am

Hi all,

Anyone can show me how to configure agent state to notready when answer call ? and after that agent state change to ready when call release ?

Thanks everyone

cavagnaro · October 3, 2014, 2:22pm

while on Call he is Not Available as he is not Ready. And the Ready will be configuring ACW or WrapUp at least 1 second on your PBX.

lacroixsy · October 9, 2014, 12:42pm

Hi

The answer depends on the brand of your pbx. The difference is significant between Alcatel and Nortel for example. Have you an ACD?

naviat · October 10, 2014, 2:41am

Thank you all, i was check with PBX guys and now it’s working properly.