login hour of an agent

General Discussion
1

Hello,

i want to know if there a way to see in CCPulse the first login hour of an agent.

Thanks!!

2

CCPulse no, check on StatServer guide info about login table, this will record all agent interaction.

3

I would imagine you could do it through CCPulse, if you created an historical hourly report, you could create a filter on EventLoggedIn. This would create a counter, and show you the value for each hour.

I know its not exactly what you want, but it would work. Search the Genesys support database for some examples on how to create custom stats within CCPulse.

1 Like
4

Uh? This will show on the range of 10:00 to 10:30 for example 1 login, but there is 30 minutes on where the agent could did that login. Also, another events as the phone being out/in service produce the EventLoggedIn.
I still believe the StatServer table is the best solution.

5

Whether or not is the best solution is debatable, I think it depends on what the topic originator is looking for. If the purpose is to track/adhere to schedule then there is other tools, like WFM or Icon, but if you are just looking for a quick glance on how many agents are logged in or around what time an agent logged in(and how many times), CCPulse is a good choice.

Alternatively, you can use the stat server tables, but you will most likely want to build a dashboard type application that collects/aggregates the data so it is usable by the business.

2 Likes
6

Well but reading his posts he wants the first login hour, with StatServer tables and Brio you can do a very good tool for this, without WFM, ICON or any other that will require additional costs.
CCPulse solution is a good solution for what you mention and very used, but fails on giving the exact time of an event.