Hi,
Please does any one know a way to limit concurrent users sessions on agent group? If no, is there any limitation can be done on users logging to workspace by any criteria?
No…you apply licenses by TServer.
I guess you have an area with specific number of licenses bought. There is where Multi Tenant comes in.
You can install a TServer (Any) for them and limit their licenses. Then you just interconnect to your other TServers via ISCC and voice routing.
Hi - it would be fairly trivial to create some custom code using the PSDK to keep track of concurrent logins and then force some appropriate action.
Regards
It also depends… if you are using free seats with Workspace SIP Endpoint, you could limit by a Place Group.
The company I work for is also developing a tool that one of the features is something like this, based on PSDK. I can check it out if you want to