javax.servlet.ServletException: You are not logged in to use this application.

makkerc · October 21, 2008, 12:07pm

Hi Guys -and Gals,

I’m getting this Error in my TomCat logs for WFM Web Services and can’t get to the end of it.

Do you have any ideas?

at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:495)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:200)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:536)

----- Root Cause -----
com.genesyslabs.wfm.WFMSecurityException: You are not logged in to use this application.

at com.genesyslabs.wfm.taglib.CheckSecurityTag.doStartTag(CheckSecurityTag.java:120)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:85)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

system · October 21, 2008, 3:25pm

Have you (or your dba’s) changed any passwords, recently…?

Tefleon · October 21, 2008, 6:24pm

What are you doing and whats happening when you receive this error? Is it when your logging into the WFM web or when the login page is being loaded?

Rene · October 21, 2008, 7:53pm

Hi,

I would say this error appears in WFM log in case of agent/supervisor is requesting some action (=web page served by WFM Server) but his/her session has expired already due inactivity timeout.

R.

makkerc · October 21, 2008, 9:59pm

Thanks for the reply guys.

I’m not getting any of these errors out on the floor, it does sound like their sessions have expired due inactivity timeout, but I can’t be sure.

Nothing has changed as far as passwords are concerned, but again, can’t be 100% sure as the issue sounds like an authentication problem.

We’ve sent it in to Genesys, I’ll let you know how we get on.

Let me know if you have any other thoughts on this.

Thanks

makkerc · October 23, 2008, 8:46am

Inactivity Timouts - was the issue

Thanks all!