I had been assigned few tasks for IWS auto logout issue. Whereas many agents filed that IWS automatically disconnects, going on ready.
Kindly suggest what are all the events I should see on IWS logs. And what are all other chances other than Genesys side that could make IWS go down.
Guys, can anyone help me on this?
Kubig
3
Nobody can help you without any further information and logs. There can be lot of various root-causes which causes it.