Hello Everyone,
We are facing one issue intermittently in CC where in IWS application is getting hang while doing call transfer, below is the IWS logs collected form client machine:
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - KVListToLucene end
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - LoadLuceneFromKVList end favorites
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - LoadLuceneFromCorporateList begin [System.Collections.Generic.List`1[System.String]]
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - GetCorporateKVList begin
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - LoadLuceneFromCorporateKVList from config
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - LoadLuceneFromCorporateKVList from agent
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - LoadLuceneFromCorporateKVList end
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - CorporateKVListToLucene begin
15-11-12 10:56:18.177 [ 1] INFO nicator.ConfigParser - CorporateKVListToLucene end
15-11-12 10:56:18.178 [ 1] INFO nicator.ConfigParser - LoadLuceneFromCorporateList end
15-11-12 10:56:18.178 [ 1] INFO r.LuceneIxnFavorites - LuceneIxnFavorites ReLoad begin
15-11-12 10:56:18.179 [ 1] INFO icator.ContactTCView - LaunchSearch begin
15-11-12 10:56:18.179 [ 1] INFO icator.ContactTCView - LaunchSearch end
15-11-12 10:56:18.187 [ 1] INFO cture.ChainOfCommand - End of Execution of Chain of Command TeamCommunicatorOpenInteraction ( 76.008 ms)
15-11-12 10:56:18.237 [ 60] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:19.750 [ 63] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:20.156 [ 1] INFO icator.ContactTCView - LaunchSearch begin
15-11-12 10:56:20.187 [ 1] INFO icator.ContactTCView - SearchUCS
15-11-12 10:56:20.187 [ 1] INFO acts.ContactHandling - QuickSearchRelease
15-11-12 10:56:20.188 [ 1] INFO acts.ContactHandling - QuickSearch
15-11-12 10:56:20.188 [ 1] ERROR acts.ContactHandling - QuickSearch Index Conatct is not available state:False
15-11-12 10:56:21.262 [ 60] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:22.775 [ 63] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:24.288 [ 4] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:25.801 [ 74] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:27.314 [ 47] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:28.829 [ 5] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:30.342 [ 47] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:31.856 [ 5] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:33.383 [ 26] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:34.898 [ 63] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:36.412 [ 60] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:37.923 [ 74] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:39.437 [ 60] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:40.950 [ 63] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:41.606 [ 1] ERROR re.StatServerService - Response from stat server is null for message.
15-11-12 10:56:41.607 [.PCT.Invoker#4] WARN ESDK - Channel tcp://prd-gencc-01:7002/ closed
15-11-12 10:56:41.608 [.PCT.Invoker#4] WARN ESDK - Channel closing [Name] Reporting_SS_P [Uri] tcp://prd-gencc-01:7002/ has 0 request pending. They are lost
15-11-12 10:56:41.614 [ 1] ERROR re.StatServerService - Error while sending message to stat server. Error is Connection is not opened
15-11-12 10:56:41.631 [ 1] INFO icator.ContactTCView - LaunchSearch end
15-11-12 10:56:41.656 [.PCT.Invoker#4] WARN .Core.ChannelManager - Protocol Reporting_SS_P - tcp://10.161.100.104:7001 Closed message:'Genesyslab.Platform.Commons.Connection.ConnectionException: Can’t read data from socket [2404]. Connection was closed.
at Genesyslab.Platform.Commons.Connection.CommonConnection.OnDataReady(ILockObject lo)’ Previous Channel State:‘Opened’
15-11-12 10:56:41.670 [ 1] INFO ws.ToasterController - Add the message (MessageId00004 BroadcastMessage)
15-11-12 10:56:41.714 [ 1] INFO ToasterWindowCommand - ShowMessageToasterWindowCommand
15-11-12 10:56:41.824 [ 1] INFO cture.ChainOfCommand - End of Execution of Chain of Command ShowMessageToasterWindow ( 110.011 ms)
15-11-12 10:56:42.465 [ 63] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:43.975 [ 60] INFO ndpointCommunication - GetVideoStatus()
15-11-12 10:56:44.902 [ 1] INFO asedInteractionVoice - Request:‘OneStepTransfer’ Target:RoutingPoint
15-11-12 10:56:44.903 [ 1] INFO asedInteractionVoice - Request:‘OneStepTransfer’ Location:‘’ CallNumber:‘8103’
15-11-12 10:56:44.914 [ 6] INFO ansferNotePadCommand - TransferNotePadCommand
15-11-12 10:56:44.915 [ 6] INFO stSaveNotepadCommand - RequestSaveNotepadCommand
15-11-12 10:56:44.916 [ 1] INFO icator.ContactTCView - LaunchSearch begin
15-11-12 10:56:44.931 [ 1] INFO icator.ContactTCView - LaunchSearch end
15-11-12 10:56:44.931 [ 1] INFO icator.ContactTCView - LaunchSearch begin
15-11-12 10:56:44.934 [ 1] INFO icator.ContactTCView - LaunchSearch end
15-11-12 10:56:44.935 [ 1] INFO ntacts.ContactLookup - Sending Update the NotePad of UCS Interaction 00003aA0R5T8CSH0, NotePad:
‘’
15-11-12 10:56:44.935 [ 1] INFO acts.ContactHandling - UpdateInteractionBySend
15-11-12 10:56:44.940 [ 6] INFO eractionVoiceCommand - SingleStepTransferCommand
15-11-12 10:56:44.943 [.PCT.Invoker#2] INFO ESDK - Default strategy ‘DefaultEventStrategy’ [Dn] ? Processing msg [Name] EventUpdateInteraction [EndPoint] ContactServer - tcp://prd-gencc-01:4336 Asynchronous message
15-11-12 10:56:45.044 [ 1] INFO tConferencePresenter - SetShowMode( InitialShowMode) ==> InitialShowMode=defaultMode
15-11-12 10:56:45.053 [.PCT.Invoker#6] INFO ESDK - Voice strategy ‘VoiceProtocolEventStrategy’ [Dn] 8005 Processing msg [Name] EventAttachedDataChanged [EndPoint] SIP_Server - tcp://prd-gencc-01:3000 Asynchronous message. No switch policy applies
15-11-12 10:56:45.058 [.PCT.Invoker#6] INFO ESDK - Notifying [DN] 8005 [Id] 00720264334AC95F [State] Updated [Method] Void OnNewEnvelope(Genesyslab.Enterprise.Model.Envelope.IEnvelope`1[Genesyslab.Enterprise.Model.Interaction.IInteraction])
15-11-12 10:56:45.058 [.PCT.Invoker#6] INFO ESDK - Notifying [DN] 8005 [Id] 00720264334AC95F [State] Updated [Method] Void ESDKInteractionEvent(Genesyslab.Enterprise.Model.Envelope.IEnvelope`1[Genesyslab.Enterprise.Model.Interaction.IInteraction])
15-11-12 10:56:45.058 [.PCT.Invoker#6] INFO ESDK - Handle [Invoking] [DN] 8005 [Id] 00720264334AC95F [State] Updated [Method] Void ESDKInteractionEvent(Genesyslab.Enterprise.Model.Envelope.IEnvelope`1[Genesyslab.Enterprise.Model.Interaction.IInteraction])
15-11-12 10:56:45.058 [ 26] INFO e.InteractionManager - [InteractionEvent] received InteractionId:Id007 Id:00720264334AC95F ContextState:Updated Profile:Primary State:Connected(EventAttachedDataChanged ReferenceId:None) RelatedId:? MediaType:voice Direction:In ThisDN:8005 OtherDN:? CorrelatorData:
15-11-12 10:56:45.064 [.PCT.Invoker#6] WARN ESDK - Strategy ‘MultimediaErrorUserEventStrategy’ not used
15-11-12 10:56:45.064 [.PCT.Invoker#6] WARN ESDK - Multimedia strategy ‘MultimediaUserEventInteractionStrategy’ not used
15-11-12 10:56:45.065 [.PCT.Invoker#6] INFO ESDK - Voice strategy ‘VoiceProtocolEventStrategy’ [Dn] 8005 Processing msg [Name] EventAgentNotReady [EndPoint] SIP_Server - tcp://prd-gencc-01:3000 Asynchronous message. No switch policy applies
15-11-12 10:56:45.065 [.PCT.Invoker#6] INFO ESDK - Notifying [DN] 8005 [Id] ? [State] Updated [Method] Void OnNewEnvelope(Genesyslab.Enterprise.Model.Envelope.IEnvelope`1[Genesyslab.Enterprise.Model.Interaction.IInteraction])
15-11-12 10:56:45.070 [.PCT.Invoker#6] WARN ESDK - Strategy ‘MultimediaErrorUserEventStrategy’ not used
15-11-12 10:56:45.070 [ 63] INFO ESDK - [Agent] 8507 (FQN=7dce8442-5e18-4e0d-846a-9789205f0345) Found Virtual Device ‘8005’ (FQN=aa5f8314-823d-4f3d-b00b-b1544ffdc17b)
15-11-12 10:56:45.070 [.PCT.Invoker#6] WARN ESDK - Multimedia strategy ‘MultimediaUserEventInteractionStrategy’ not used
15-11-12 10:56:45.070 [ 63] INFO ice.Voice.MediaVoice - [AgentEvent Begin] EventAgentNotReady AgentID 8507 State:AfterCallWork [voice, AgentId:8507, SIP_Switch(8005)]
15-11-12 10:56:45.071 [.PCT.Invoker#6] INFO ESDK - Voice strategy ‘VoiceProtocolEventStrategy’ [Dn] 8005 Processing msg [Name] EventReleased [EndPoint] SIP_Server - tcp://prd-gencc-01:3000
15-11-12 10:56:45.071 [ 63] INFO ndpointCommunication - 8005 is a SIP DN. Look for an already started SIP Endpoint for this DN and Sip Server 10.200.28.11:5060.
15-11-12 10:56:45.071 [ 63] INFO ndpointCommunication - There is already an IW SIP Endpoint for this 8005 SIP DN.
15-11-12 10:56:45.072 [ 63] INFO ndpointCommunication - 8005@10.200.28.11:5060 is still available on the place
15-11-12 10:56:45.072 [ 63] INFO ice.Voice.MediaVoice - [AgentEvent] AgentID 8507 New State:‘NotReadyAfterCallWork’ [voice, AgentId:8507, SIP_Switch(8005)]
15-11-12 10:56:45.072 [ 63] INFO ESDK - [Agent] 8507 (FQN=7dce8442-5e18-4e0d-846a-9789205f0345) Found Virtual Device ‘8005’ (FQN=aa5f8314-823d-4f3d-b00b-b1544ffdc17b)
15-11-12 10:56:45.072 [ 63] INFO ice.Voice.MediaVoice - [AgentEvent End] AgentID 8507, [voice, AgentId:8507, SIP_Switch(8005)]
15-11-12 10:56:45.072 [ 45] INFO upport.Ixn Signature - Insert Signature disabled by option
15-11-12 10:56:45.072 [ 45] INFO ediaOpenMediaCommand - NotReadyOpenMediaCommand
15-11-12 10:56:45.077 [ 1] INFO ESDK - No ChainRecord for interaction [ID] 00720264334AC95F
15-11-12 10:56:45.077 [ 1] INFO ESDK - No ChainRecord for interaction [ID] 00720264334AC95F
Looking forward for your advice, suggestions& Guidance.