We are currently executing the migration of our contact center workflows from NICE CXone Studio to Genesys Cloud Architect. The team has encountered a specific syntax compatibility issue when converting complex decision logic that relies on custom data object manipulation.
In CXone Studio, we utilize the GetData action to retrieve a JSON payload and subsequently parse specific keys using inline expressions within the decision node. For instance, an expression like {{data.payload.customer_id}} functions correctly in the Studio environment.
When replicating this structure in Genesys Cloud Architect (version 2023-11-13), we are using the equivalent ‘Set Data’ and ‘Decision’ blocks. However, the Architect validation engine throws a generic ‘Expression is invalid’ error when we attempt to reference nested JSON properties using dot notation in the condition field. The error log indicates: Failed to parse expression: Unexpected token '.' at position 12.
We have verified that the JSON payload is correctly populated via the preceding HTTP Request block. The issue appears to stem from how Architect handles dynamic property access compared to Studio’s more flexible expression engine. We attempted to use the json() function as suggested in some community threads, but this results in a type mismatch error when comparing against string literals.
Could you clarify the correct syntax for accessing nested JSON attributes within Decision nodes in Genesys Cloud Architect? Specifically, is there a supported method to parse dynamic keys without resorting to multiple sequential ‘Get Data’ blocks for each leaf value? We are aiming to maintain the efficiency of our original Studio flow design.
Environment Details:
- Source: NICE CXone Studio (latest stable)
- Target: Genesys Cloud Architect
- API SDK: Genesys Cloud Node SDK v4.12.0
- Error Code: EXP_004_INVALID_SYNTAX