IServer not start

When we launch the IServer it doesn’t connect to TServer and the process exits. We have a connection for TServer and Stat Server on CME for the IServer application.

Here is what we are getting in the IServerLog:

02/08/02 12:18:33.531 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000010|cfg_srv: CfgApplication=confserv

02/08/02 12:18:33.531 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> === CS “cfg_srv” has been renamed to “confserv”

02/08/02 12:18:33.546 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000011|confserv: CfgIVR=endedify

02/08/02 12:18:33.562 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000012|confserv: CfgHost=endwfm

02/08/02 12:18:33.578 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000015|confserv: CfgApplication=TServer_END

02/08/02 12:18:33.578 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000016|confserv: CfgApplication=StatServer_ERS_END

02/08/02 12:18:33.593 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000017|confserv: CfgHost=enddbserver

02/08/02 12:18:33.609 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000018|confserv: CfgIVRPort=0

02/08/02 12:18:33.609 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>00000019|confserv: CfgHost=endtserver

02/08/02 12:18:33.625 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001a|confserv: CfgHost=endtserver

02/08/02 12:18:33.640 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001b|confserv: CfgDN=8501

02/08/02 12:18:33.687 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001c|confserv: CfgApplication=DBServer_Log_END

02/08/02 12:18:33.687 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001c|confserv: CfgApplication=MessageServer_END

02/08/02 12:18:33.703 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001c|confserv: CfgApplication=DAP_Log_END

02/08/02 12:18:33.718 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001c|confserv: CfgApplication=SCServer_END

02/08/02 12:18:33.718 Trace endwfm IServer GCTI4020002 12:18:33@IVRInterfaceServer_END> CS>0000001c|confserv: CfgApplication=SCInterface

We think this a problem is in configuration CME.

Any help will be appreciated.

Thanks

Alicia,

have you looked through the message posted few days back about IVR server not starting?

The first question I wanted to ask you is whether or not you have used config wizard to setup IVR Server?

Also, you are not using config Server 6.1.010, are you?

I wil look through the logs you have posted and see if I can find something there.

In the meantime, can you please give more info about IVR Server,Config Server versions, what IVR Driver you are using, and, if you can export CME options for your IVR Server it would be very helpful too. (Most of the info is probably shown in the log anyway, s I will take a look at it a bit later.

Vic

Alicia,

you need to fix your CME settings:

make sure that IServer section of your IVR Server has the same name as your IR Server applications(IVRInterfaceServer_END)

port_ivr cannot be 0. Define it to something (2000?)

you are missing IVR port definitions in IServer section, as well as sections for each one of your IVRs. To fix that, first, make sure that you have IVRs defined under IVR heading in CME. For each entry, add all the ports and DNs associated with IVR. After you have finished with that, go back to IVR Server, and create new option sections each named exactly the same as each IVR you have created under IVR part of CME.

here is a sample IVR option definition ( you will need to make it for EACH IVR machine you have)

[edf2is]

log_file_backup_amount=4

log_file_name=edifylog.log

log_file_size=100000

log_print_date=no

log_print_time=yes

print_options=no

service_type=IVR

time_hb_is=30000

time_recon_is=2000

TServer section

you will need a TServer section which is named, yes you guessed it right, exactly the same as TServer you have your IVR connected to.(TServer_END in your case)

(here is an example)

[TServer_END]

hostname=cti9

port=3000

then, go back to your IVR Section (the one that has IServer defined for service_type the name of section MUST BE THE SAME AS YOUR IVR SERVER NAME), and add the following:

Chan1@edf2is=1000@TServer_END

you will need to add it for EVERY PORT ON EVERY IVR you are using, modifying the Chan#, IVR name, DN and TServer to match each entry you made under each IVR.

I know it might sound realy confusing, so the best thing to do is install ERS inside Genesys Config Wizard, create a new ERS solution and THEN add IVR to it. There is an IVR wizard included with ERS, so it would make your life easier. If your client did not purchase ERs, then just do not install ERS executable on the site after you have finished setting CME

Also, inside connections for your IVR Server, you only need Message Server and your TServers. No need for SCI, SCS, etc (Why are you attaching DAP? Are you doing Data Access in IVR SERVER???)

email me if you cannot get it to work

On a side note,since I never trust anything more than 12 characters, try to limit the name of IVR Server to something smaller; however, it is just a preference of mine

Here is a sample options settings for IVR Server called IVR_Server that will give yo an idea as to how to setup:

this file assumes that you have one IVR connected to this IVR Server, called IVR_Server. The name of IVR is defined as edf2is under IVR part of CME. Inside that, we have two ports, 1 and 2 which are connected to DNs 1000 and 1001 respectively on TServer called TServer.

[LOG]

debug=

expire=false

hostname=cti01

segment=1000

standard=

verbose=all

port=4050

trace=

all=network,IVRServer,stdout

[TServer]

hostname=cti01

port=3000

[edf2is]

log_file_backup_amount=4

log_file_name=edifylog.log

log_file_size=100000

log_print_date=no

log_print_time=yes

print_options=no

service_type=IVR

time_hb_is=30000

time_recon_is=2000

[IVR_Server]

lca_auto_rst=no

lca_backup_mode=no

lca_check_time=5

lca_port=4999

lca_tout_shutdown=5

lca_tout_start=5

log_file_backup_amount=3

log_file_size=100000

log_print_conn_evt=yes

log_print_date=no

log_print_time=yes

port_ivr=2000

print_options=no

service_type=IServer

Chan1@edf2is=1000@TServer

Chan2@edf2is=1001@TServer

log_server=LOG