Is it possible to replicate the way Zendesk automatically assigns tickets based on agent skills and availability using Genesys Cloud’s Outbound Dialing capabilities? We are migrating our support workflows from Zendesk to Genesys Cloud, and the team is struggling to find the equivalent for Zendesk Assignment Rules. In Zendesk, we used Automation Rules to route incoming tickets to the best available agent based on tags and custom fields. We want to achieve similar efficiency in Genesys Cloud for outbound campaigns. We are using Genesys Cloud Architect to design the flow, but it seems to lack the granular control we had with Zendesk Triggers. The goal is to ensure that outbound calls are distributed evenly among agents with the appropriate skill sets, just like in Zendesk. We are currently testing with Genesys Cloud v2024.01 and Zendesk Support v3.5. Any advice on how to map Zendesk Automation Rules to Genesys Cloud Outbound Rules would be greatly appreciated. We want to avoid manual intervention and ensure a seamless transition for our agents.