- Genesys Cloud UK East
- ServiceNow Tokyo Release
- Architect Flow v4
Is it possible to retrieve the full conversation history from a Genesys Cloud Messaging interaction and map it to a ServiceNow incident description using a Data Action? The current conversation object only provides the last message snippet. We need the complete JSON payload of previous messages to populate the ServiceNow ticket accurately. Any guidance on leveraging the Conversations API within a Data Action trigger would be appreciated.