Is it possible to correlate SIP 408 Request Timeout events during BYOC failover with agent schedule adherence metrics? We manage 15 trunks in APAC. When primary registration drops, the ~300ms switch to secondary causes brief dead air. Current WFM reports flag this as idle time, skewing adherence scores. Does the Genesys Cloud API expose a specific event code for carrier switchover latency to exclude from adherence calculations?