Is it possible to bypass or increase the rate limits for the WFM Quality Management APIs when pre-populating data for large-scale load tests?
We are using JMeter to simulate a high-concurrency environment and need to create ~500 evaluation templates via the POST /api/v2/wfm/quality/evaluationtemplates endpoint before running the actual traffic simulation. Currently, the API returns 429 Too Many Requests after about 25 concurrent requests. The response headers indicate a standard rate limit that seems too restrictive for infrastructure stress testing prep.
We are operating in the APAC region (Asia/Singapore timezone context for our team) and using the standard Genesys Cloud platform API v2. The error payload suggests waiting, but this introduces significant delays in our test orchestration scripts. We need the templates ready before the concurrent call volume ramps up.
Has anyone found a way to handle this? Should we implement exponential backoff in the JMeter thread group, or is there a specific header or tenant setting to allow higher throughput for bulk operations? We want to ensure our load test baseline is accurate without being throttled by the setup phase.