how can I define a stat in IRD to find the longest available agent who has gone the longest since receiving the inbound call or certain outbound call
If its CCpulse, I can use the agent status with main mask of waitForNextCall and NotReadyForNextCall with relative mask of Call inbound…
not sure how to get the certain outbound calls stats here … and how do I accomplish the same in IRD statistics…
please let me know
S
You dont really need this stat configured in IRD, just configure the stat on the stat server, then perform a stat call within the strategy and save as a variable. Then if you want to use this stat for targeting just pass in the variable (aka custom stat call) to the top of the target block.
ie.
Var_Custom_Stat = ‘Statistic:<custom_stat>|TimeProfile:<custom_time_profile>|Filter:<custom_filter>’
what type of variable should it be? Float / String.
I used the float variable, and passed this variable to Target stats- Its not working and its picking the agent with longest available but not according to my stats 
Genesys wanted to put the Target agent group in the sdata funtion… but then they also mentioned that it basically gets a list from the statserver and when used in the target block, URS cannot evaluate it and will route to longest avail as usual and not based on stat list value returned from statserver
Any more ideas out there? please help