Integration with Impact360 WFM (Blue pumpkin)

sitto · October 29, 2007, 4:28pm

Hi,

I’m finding how to integrate with Impact360 WFM?
I know genesys provided Blue Pumpkin Integration if I wouldn’t like to use it.
Do u have another way for integration?

Please advise me.

Many thanks,
Sittinan

Rene · October 29, 2007, 10:06pm

Hi Sittinan,

What kind of/level of integration are you talking about?

René

sitto · October 30, 2007, 10:11am

Hi Rene,

Thanks for your response.
I would like to get real time agent status and historical data from Genesys.

Thanks,
Sittinan

wowen · October 30, 2007, 12:25pm

I’ve done Aspect eWFM and IEX complete integration from Genesys. Is there a market for a BP integration app?