In-queue messaging (Best Practices)

Michael · October 20, 2011, 2:04pm

Does anyone have input on best practices for in-queue messaging? # of messages? Length of messages? Distance between messages? Etc…?

Your input is appreciated.

Thanks.
Mike

genesysguru · October 24, 2011, 10:41am

There is no such thing as best practice for this. I depends on the business requirements and the overall Customer Experience and Journey required…