Implementing WebRTC from Oracle in Genesys call center

General Discussion
1

Hi,

I am looking at implementing Oracle WebRTC or CaffeX into a Genesys call center. Has anyone looked into this yet?

2

Why not Genesys own solution? In theory would be just a new SIP trunk, right?

3

I have deployed the GVG (Genesys Video Gateway 9.0) solution, which replaces the WebRTC solution from Genesys, and all work fine. Unfortunately, I have no experience with mentioned platforms (Oracle WebRTC or CaffeX) perosnally.

4

What is that? New product? Why does Genesys keep things so well informed lately? lol
But main issue is that all is just another SIP interaction, correct?