Team,
Can you please suggest me the reason for not resetting of Current Agent State statistical values at the end of the day in the CCPulse.
?
“Current Agent State” is a “Current” Statistic - so it is only relevant for the moment when you are viewing it. Resetting it at the end of the day would serve no purpose, since it is a “point in time”, real-time statistical value. Unless you are extracting the statistic for some sort of historical reporting or you are having problems with the statistic - or it is not displaying correctly - then I don’t see any reason for it to be reset.
Thanks for your reply and i am having some doubt here with i have explain you with an example
Question:
Why the Current Agent State stat values getting updated even after the end of the day in the real-time view in CCPulse but remaining stat values are getting reset at the end of the day.
Kindly looking for your suggestion.
Um…
Because it’s a Current State statistic?
Even if you reset everything at the end of the day (assuming your are not working a 24-hour Contact Center); if an Agent is in the process of logging in or out - or they move to “Ready” or “Not Ready” - or they move to “AfterCallWork” - or some other State, the statistic is designed to reflect that State, in real time.
I really don’t know of a simpler or easier way to explain it, given your question.
Thanks for your reply and i got it. (i.e) The Current Agent State stat will not get reset based on the time interval
It will reset - but it will immediately update in real-time to reflect any update to the Agents Status.
Once again Thanks for your reply.