Hey everyone, running into a weird gap in the Genesys Cloud JavaScript SDK documentation. We’ve got a custom IVR wrapper app built with React, and we need to programmatically mute and unmute the agent’s microphone during an active conversation. The use case is simple: when the agent triggers a ‘do not disturb’ mode in our UI, the mic should cut off immediately without hanging up the call.
I’ve been digging through the @genesyscloud/convos package, specifically looking at the Conversation class methods. There’s a mute() method, but it feels like it’s meant for the local client side only, not necessarily pushing that state to the platform backend for other participants. When I call conversation.mute(true), the audio stops locally, sure, but if I check the Genesys Cloud API via Postman using the same OAuth token, the conversation.participants[0].muted flag doesn’t flip to true. It stays false.
Here’s the snippet I’m working with:
const { Conversation } = require('@genesyscloud/convos');
// Assuming 'conversation' is an active instance
await conversation.mute(true);
console.log('Local mute status:', conversation.isMuted); // Returns true
// But checking the API...
// GET /api/v2/conversations/voice/{id}
// Response: participants[0].muted: false
Is there a separate API call I need to trigger via the SDK to sync this state? I saw mentions of PATCH /api/v2/conversations/voice/{id}/participants, but the SDK doesn’t seem to expose a direct method for that participant-level update. Or am I missing a specific flag in the mute() call? It’s frustrating because the UI needs to reflect the actual platform state, not just the local client state. Any pointers on how to bridge this gap would be appreciated. We’ve tried refreshing the participant object manually, but that feels hacky and introduces latency. Thanks!