How to hide the call results drop down in GAD 7.6

n2201 · July 27, 2009, 1:28pm

When Agent is talking to customer on a outbound call Genesys Agent Deskto shows a call results dropdown. How do I hide it? So agent cannot select any values here.

Nice to know where do I look for this information.

Thank you very much

cavagnaro · July 27, 2009, 5:41pm

Hum…the changes you are trying to do are not so easy to achieve on GAD, why don’t you think on develop your own softphone?

Rene · July 27, 2009, 7:19pm

Hi,

Such customization isn’t officially supported. It should be possible to do it in unsupported way - direct modification of GDesktop’s JSP file.

R.