How to get the extention of a place or DN?

General Discussion
1

Hello,
I am using ucs to mark done an outbound call but that call doesn’t get updated on the call list.
In previous release the markdone() was done on a ACD position of a place but now they want it to be done on the Extension of a place, for example:

Place is P6100 has:

  • ACD position of 5600 and
  • Extension of 6100.

I can’t even get to the 2nd DN. I tried to debug to display the 2nd DN (6100) but I always get 5600 using {ailFactory.getDn() or ailPlace.getDns().toArray() or ailPlace.getId()}

Does anyone know if there is away for the Extension to be bound with the ACC position in configuration to mark the call done?

Thank you,

2

Surely the markdone has to be on the same DN that made/took the call. So if the outbound call was placed to the Position then the markdone is on the position.

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