How to get max and min advisor logged in from stat server

General Discussion
1

Hi All,

Could you please let me know how I can get the max and min advisors logged in for voice channel a particular interval (15 min) from stat server?

What custom stat should I create to display this in CCPulse?

Thanks
Senthil

2

do you have historical reporting set up for ccpulse ?? some do some don’t

3

Hi Tambo,

There is no historical reporting in CCpulse.

I would need the custom stats to be defined in the stat server. Then I could use the SDK to get the information for a 15 minute interval period.

what customer stat should I define to get this ?

Thanks
Senthil

4

ok then so you would need to pull this info from GIM (Info Mart the historical reporting DB) not stats server as it’s not historical