How to get Disposition details of an Outbound campaign

General Discussion
1

Hi All,

Is the call disposed by agent in an outbound campaign is stored in any CCA table.

As of now we are getting this detail by processing the History Log. Which actually is a very tedious task.

Can we get the above mentioned details other than History Log??

I also tried using CCON. But in CCON we are not getting calls made through OCM. Can someone help me out?

Regards,
Mohit Goel

2

All the campaign data is attached to the call via user-data (default and user-defined). Therefore, you need to define fields in CCON or create filters in CCA to gather the data. For example, in our campaigns we have some custom fields called “CustomerName, CustomerNumber,Info1,Info2,Info3”. We define/filter these KVPs in CCA and CCON to collect and report of these values.

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