how to get agent status using tlib TqueryAddress

General Discussion
1

I need to know the agent status using tlib. For this i tried the the following queries

TQueryAddress(this->serverHandle,
	NULL,
	"4201", // Extension ID
	AddressTypePosition, 
	AddressInfoAddressStatus,
	NULL);

TQueryAddress(this->serverHandle,
	NULL,
	"4201", // Extension
	AddressTypeDN, 
	AddressInfoDNStatus,
	NULL);
     
          TQueryAddress(this->serverHandle,
	NULL,
	"4201",
	AddressTypeDN, 
	AddressInfoAddressStatus,
	NULL);

with genesys starter application showing the status of the agent “Ready”

In returning event it shows the status of the agent = AgentWorkModeUnknown

Can any body help me to figure out how i can get the agent status using tlib?

2

Zaman,

What PBX/switch do you have? Could you post here snippet of T-Server log showing your request and response (event)?

R.

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3

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