I’m working with genesys pulse , and pulse is catching all our agents and I only need a certain number of agents by hour. and example:
08:00 am to 13:30 pm - group a
13:30 pm to 20:30 pm - group b
Any idea?.
I’m working with genesys pulse , and pulse is catching all our agents and I only need a certain number of agents by hour. and example:
08:00 am to 13:30 pm - group a
13:30 pm to 20:30 pm - group b
Any idea?.