Hi dudes,
When make a two step transfer,it will display the second agent notes like" Transferred on by ".but when i make two step conference it will not display any text in notes.why? if there is any configuration for that? ![]()
This depends on used agent application (in case, using WDE, there is no default option to change it, only through FR or customization)
i am using WDE and i want to display in notepad "Conference on by "on two step conference.how?
Only through customization or you can open feature request.
thank you… ![]()
One more question,there is any sorting in not ready action codes through key or configuration?
In the option agent-status.not-ready-reasons, try defining them in the order you want. (I don’t recall if it does work like this, but it should…)