How to config ICON app to make sure it can collect call info immediately?

Genesys Cloud Routing
1

Hi, all,

How to config ICON app to make sure it can collect call info immediately after I make a testing call?

I tried to config acc-queue-lifespan, acc-queue-size and other related options, but it didn’t work.

any thoughts?

thanks in advance.

Kevin.

2

Hi Kevin,

Are you not able to view information in ICON DB post you make a test call?

3

ICON app collect information about a call immediately after is this call done. In what tables did you look for calls?