How to add a queue in WFM

Genesys Cloud WFM
1

Greeting Genesys Engineers,

How to add a queue in WFM, what needs to be done? not sure if this info is enough.

Thanks

2

emm more info needed, what WFM for instance ???

1 Like
3

Through the Configuration Utility, where you can add/edit used statistics and related objects for particular activities.

1 Like
4

But if you don’t even know that, please ask a professional to do it
WFM can be easily messed up if you have no clue what you are doing

Enviado de meu E6633 usando Tapatalk

1 Like