The coaching dashboard stops pulling agent desktop captures every morning around 09:00 PT. Vendor support says the webhook points to the screen recording endpoint and it keeps hitting a 403 Forbidden response. US West environment runs Genesys Cloud v2 API. Integration connector sits at version 3.1.4. Management doesn’t want manual exports. It’s causing QA delays. Lost three days of scorecard reviews because the sync dropped. Authentication token doesn’t expire early. Scope seems missing something for the recording access. Agent metrics pull through fine. Queue monitoring works perfectly. Screen capture sync is doing jack all. API configuration falls outside daily duties so the exact role setting isn’t clear. How do I assign the correct recording:view scope to the service account? Admin console has too many toggles. Last time a setting changed, the agent login flow broke and the mic stays hot on every desktop. Architect flow version 2.1.0 routes these requests through a data action that expects a 200 OK. Tech vendor keeps asking for the exact permission matrix. Error payload returns like this:
{
"message": "Access Denied: Principal lacks required permissions for resource /api/v2/recording/screen",
"status_code": 403,
"error_code": "FORBIDDEN"
}