{“code”: “forbidden_error”, “message”: “Access denied. Required scope: messaging:users:write”, “status”: 403}
How do I fix the 403 Forbidden errors hitting the /api/v2/messaging/users endpoint every Monday at 08:00 PT? The external digital routing manager keeps failing when it tries to update agent availability for WhatsApp and Facebook queues. The supervisor dashboard shows 12 agents stuck on offline status while inbound tickets pile up. It’s causing major queue delays. We’ve been running Genesys Cloud build 2024.3.0 alongside ConversationalBridge v4.2. The integration credentials look correct on our end, but the console keeps rejecting the payload. Queue monitoring shows a 40 percent drop in answered digital contacts during the first hour. The external vendor says the authentication token expires too quickly, but renewing it just shifting the failure to Tuesday morning. The current configuration not helping at all. The logs show a scope mismatch, but the permissions panel has every checkbox marked. How do I fix the 403 Forbidden errors hitting the /api/v2/messaging/users endpoint for daily digital queue alignment?
The auth token refresh rate needs adjustment, but the settings page just doesn’t load the field.