How do I fix the 401 Unauthorized errors hitting the /api/v2/outbound/campaigns endpoint every morning at 08:30 PT? The external list tool doesn’t sync properly. Management needs those lists loaded before shifts start. Console shows “Invalid API key scope”. Credentials were rotated twice already. It’s breaking the morning workflow. The dialer sits idle doing jack all. Queue metrics stay flat until the import finally pushes through around noon.
curl -X POST https://genesyscloud.auth.adp.genesys.cloud/oauth/token
-u “YOUR_CLIENT_ID:YOUR_CLIENT_SECRET”
-d “grant_type=client_credentials”
-d “scope=outbound:campaign:view outbound:campaign:edit outbound:contactlist:view outbound:contactlist:edit”
Docs state: “The client credentials grant type is used for server-to-server communication where no user interaction is required.” You’re rotating credentials but the scope definition in the authorization server is likely stale or missing the specific outbound permissions. The error “Invalid API key scope” usually means the token was issued, but the claims inside don't match what `/api/v2/outbound/campaigns` demands.
Check the token payload. Decode the JWT in jwt.io. Look for the `scope` claim. If `outbound:campaign:*` isn't there, the API rejects it with 401. It’s not always an auth failure in the traditional sense. It’s a permission mismatch.
Also, verify the client app in the Genesys Cloud admin console. Go to Admin > Platform > Applications. Select your client. Check the OAuth scopes tab. Make sure the outbound scopes are explicitly checked. Sometimes the UI shows them as available but the underlying configuration hasn't propagated to the token service. You might need to regenerate the client secret after adding scopes.
The morning sync failing at 08:30 PT suggests a cron job or scheduled task. If the token expires before the job finishes, you’ll get intermittent failures. Ensure your integration handles token refresh or requests a new token per run. Client credentials tokens have a limited lifetime. Docs state: “Access tokens expire after 3600 seconds by default.” If your sync takes longer than an hour, it’s going to break mid-stream.
Don't just rotate credentials. Audit the scope assignment.