Historical Reporting - Interaction Metric Discrepancy

General Discussion
1

The HISTORICAL REPORTING API is returning inconsistent interaction counts for a specific queue. We’re seeing a difference of approximately 15% between the Admin UI’s queue metrics and the data pulled via the historical adherence reporting endpoints. It’s impacting the DAILY PERFORMANCE REPORTING.

{
 "status": 200,
 "response": {
 "reportId": "a1b2c3d4e5f6",
 "reportType": "InteractionSummaryReport",
 "resultRows": [
 {
 "date": "2024-05-02",
 "queueId": "1234567890abcdef",
 "totalInteractions": 1234
 }
 ]
 },
 "warnings": [
 {
 "code": "DATA_DISCREPANCY",
 "message": "Potential discrepancy between API data and ADMIN UI metrics."
 }
 ]
}