Hello friends. Searched docs and forum but haven’t find an answer. Is there possibility in WDE to highlight certain numbers on incoming voice call ? Highlight or alert someway or maybe change theme of WDE or anythihing to draw CSRs attention ?
If you want something out of the box you could just do something with CaseData. Not sure if that’s a visible enough thing for you though.
Thank you for you reply. Yes I was searching something out of the box. because never had developed for WDE. But as I understand casedata is ot the thing I was looking for. CaseData is not showing additional alerts if I am correct, I can only change the color of attached data.
You can change the color of the interaction header. Customer uses that so he knows when a customer was identified or not easily. It is updated via strategy override options.
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