Help with CurrentReadyAgents on Pulse

General Discussion
1

Hello everyone I am new around here and maybe someone can help me.

I am trying to use CurrentReadyAgents on a Pulse wallboard to show the Total number of total ready agents on the Voice channel. However it shows an interection between the email and voice agents. I’ve already tried adding a voice and voicecall filter with no success. Any idea on how to solve this problem?

Sorry if my english is not the best, it is my second language.

2

Hi,

Can you share the stat server config for the statistic you are using and the filter(s) you’ve tried?

Did you plan to have several metrics displayed, one for each mediatype?

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3

On the voice channel… Which object are you monitoring? Agent Group Right?

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4

I am monitoring an agent group.

5

Please share your metric

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