When using CCPulse, is it possible to consolidate/group lines/services within a Virtual Queue together?
For example:
. The Virtual Queue displays 48 possible exit points (listed as NAT_###), where the unanswered calls queue,
. All 48 exit points route to one skill tag.
Is there any way to group these 48 exit points into 1 to create a less complex workspace?
I have looked into customising templates, however, have not had any luck.
Any assistance on this is greatly appreciated, thanks.