GMS Chat API - Disconnect - Interaction still in queue

rajasekharlbit · April 15, 2019, 1:07pm

Hi All,

I have successful Chat Disconnect API call from Post man, and response is received as per API documentation.

I found in Logs, that message from GMS reached Chat server and Chat server responsed back successfully to GMS.

As per logs, Chat server has infomed event status to interaction server, but the inteaction remains in queue without ending itself.

Due to this agent is receiving blank chats, with no customers on other side.

Please let me know, if i am missing any basic configurations.

:-X

hsujdik · April 15, 2019, 3:35pm

Check Chat Server option settings\stop-abandoned-interaction. You might want to change its value to noagents or noanswer.

rajasekharlbit · April 24, 2019, 9:00am

Thank you, it worked.