Getting fault 105 while inserting data for missed call.

Genesys Cloud Routing
1

I am trying to use add record feature for abandon calls in URS.

while implementing same getting below error in interaction server logs:

FaultCode’ [int] = 105
‘FaultString’ [str] = “No CampaignGroup found”

PLZ help…

2

Campaign must be active and configured correctly

3

yes have checked, campaign is active & configured properly.
Thanks

4

How do you add record within strategy? Post the details, the error should be there, I guess

5

PLZ find the screenshots of setup

Routing : -
http://i58.tinypic.com/f207zl.png

Assign data : -
http://i57.tinypic.com/2i9195k.png

Add record : -
http://i61.tinypic.com/6s708z.png

6

The CampaignGroup parameter is in incorrect format. Chech the name and format in CME/GA and copa/paste it to the AddRecord block.

7

Thanks for highlighting, however after changing campaign groupname issue still persists.

‘CHAIN_N’ [str] = “1”
‘CHAIN_ID’ [str] = “1”
‘RECORD_ID’ [str] = “2”
‘CampaignGroup’ [str] = “Test_sa@Test_sa”
‘FaultCode’ [int] = 105
‘FaultString’ [str] = “No CampaignGroup found”

http://i62.tinypic.com/xcrcs7.png

8

Anyone with any ideas ??

9

From the Universal Routing 8.1 Reference Manual:

Returned Results for the Add Record Object

FaultCode value 105
FaultString value Invalid Request
Description Data Some mandatory parameters are missed.

Can you try to populate also Call Time and Date Time and then post the URS log snippet please?

Fra

10

Try to add record through GUI (GA/GAX or OCM) and look at the OCS logs which parameters and their format is used.