I’m stuck on a Genesys Cloud integration task. My manager wants me to pull a list of outbound campaigns and their associated dial plans using the Python SDK (genesyscloud v3.0.147). I managed to get the OAuth2 token working by hardcoding the client ID, secret, and base URL in my script, and I can successfully fetch my user profile using genesyscloud.user.user_api.get_user_me(). So I know the authentication part is technically working.
However, when I try to access the outbound module, I hit a wall. Here is the code snippet I am using:
The error I get is always:
genesyscloud.rest.exceptions.ApiException: (403) Reason: Forbidden HTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', ...}) HTTP response body: {"errors":[{"code":"forbidden","message":"You do not have permission to perform this action."}]}
I’ve checked my role in Genesys Cloud, and I have the “Outbound Admin” role added to my user profile. I even tried adding “Campaign Analyst” just in case, but it didn’t help. I also verified that the client ID I am using has the outbound:campaign:read scope enabled in the application settings.
Since I don’t know how Architect flows interact with API permissions, I’m wondering if there’s a specific API key or server-to-server auth requirement I’m missing? Or is this a caching issue where my role changes haven’t propagated yet? I’ve been staring at the SDK docs for hours and can’t find a clear example of initializing the outbound client with custom headers or scopes.
Any help would be appreciated. I’m really frustrated because the basic user API works, but everything outbound fails.
from genesyscloud import OutboundApi
outbound_api = OutboundApi(configuration)
try:
campaigns = outbound_api.get_outbound_campaigns()
except Exception as e:
print(e)