GET WDE to automatically pop open URL

General Discussion
1

Hi All,

I’ve got WDE displaying a URL for one of our customers CRM system.

We’d like to actually get it to automatically open the browser (not embedded within WDE but externally), so the agent doesn’t need to click on the link. I can’t find anything other than preview.

Is anyone aware of how to get this to happen.

Regards

Allan

2

You have to develop customized module for WDE enabling this feature, there is no out-of-box feature like that

3

Thanks.

That is what I was afraid of.

Regards

Allan

4

The customization would be quite simple. You can add a custom command to a command chain that is executed when the call is answered. You can read some sort of kvp from your wde application object and start a process / pass parameters to it in your custom command.