So, we’re trying to dynamically update wrap-up codes in Architect flows via the API - thought it’d be a quick win, but “get_routing_wrapupcodes” doesn’t seem to exist in purecloudplatformclientv2. The documentation is…sparse. NICE CXone does this cleanly, exposes a full CRUD interface on wrap-ups; Genesys Cloud feels deliberately limited.
We’ve got a Segment integration pushing user attributes, and the goal is to map those to wrap-up codes to tag interactions with CDP data, but this feels like a non-starter if we can’t even list the existing ones programmatically. The Python SDK version is 12.3.0. Trying to pull wrap-up codes via the REST API directly just returns 404.
{
"message": "Endpoint not found",
"code": 404,
"status": 404,
"details": [
{
"errorCode": "RESOURCE_NOT_FOUND"
}
]
}
Guessing we need a hacky workaround involving scraping the UI or hitting the WFM API (which is a whole other can of worms). Is anyone else running into this?