geneysis widgets webchat office hours

Genesys Cloud Routing
1

Hi guys

I wonder if there’s ny example to do the following:

  • webchat button to be visible only during the times agents connected to the system.

Is there settings for that? API calls available to check if chat service is available? I could not find anything on https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/WebChatService available

Thanks for any help.

2

no…maybe in the jscript that loads the widget itself, just a function to control the hours at load event

3

In case you are using GMS, you can call GMS API for Working Hours (Calendar API) and show the button based on that condition

4

yeah can do that, but we operate in different time zones over few countries and that solution was not perfect in the past.

5

Thanks, I asked admins to check if we are working with GMS and if working hours are set-up.

6

We have a server running in between of the website and Genesys, that is grabbing the ParameterGroup data from GAX/SQL to check what the openinghours are. Based on this, the widget button is shown on the website or not.