Error: PUT https://api.au-gcp.genesiscloud.com/v2/interaction-configurations/screenpopups/12345
Status: 500 Internal Server Error
Response: {“code”:“internal.server.error”,“message”:“An unexpected error occurred”}
Context:
Environment: AU-1 BYOC
Provider: genesyscloud v1.22.0
Resource: genesyscloud_screenpopup
Deploying screen popup configurations via Terraform. The resource applies successfully for basic URL popups, but fails when enabling screen recording options. The error occurs during the apply phase when the provider attempts to update the screen_recording block.
resource “genesyscloud_screenpopup” “main” {
name = “Test Popup”
screen_recording {
enabled = true
}
}
The API documentation suggests this endpoint is valid, but the 500 error indicates a server-side issue. Other resources in the same workspace deploy without issues. Is this a known limitation for AU-1 BYOC environments with screen recording enabled? Any workarounds or alternative approaches appreciated.