Genesyscloud_routing_queue 503 on AU-1 BYOC with Predictive Routing Config

Genesys Cloud Routing
1
  • Could someone explain why adding predictive_routing configuration to genesyscloud_routing_queue triggers a 503 Service Unavailable on our AU-1 BYOC instance?
  • Provider version: genesyscloud v1.22.0.
  • Deployment pipeline: GitHub Actions running terraform apply.
  • Environment: Genesys Cloud AU-1 BYOC.
  • The standard queue provisioning works fine. Adding the predictive_routing block breaks the deployment.
  • Error log snippet:
Error: Error updating Routing Queue: 503 Service Unavailable

on main.tf line 45, in resource "genesyscloud_routing_queue" "sales_q":
45: predictive_routing {
  • Tried disabling predictive routing in the resource block. Queue updates successfully.
  • Re-enabling the block causes immediate 503.
  • Checked GC UI. Predictive routing is enabled for the org. No obvious errors in the queue settings via UI.
  • Is this a known issue with BYOC and predictive routing via Terraform?
  • Any workaround or specific attribute required for BYOC environments?
  • Logs attached in private message if needed.