I am a new user. Can someone help me? Does anyone know how a VAG queue setup in Genesys should be setup in IEX efficiently?
I have multiple VQ’s and I was told by our customer that they are not multiple skills. Just VQ’s. All queues were built in one “non-skills- based CT” (IEX) and MU. Now I am required to add a new MU with the same Queues but separate forecast. Don’t know if that makes sense. Thank you