The CCTS team at Visa has an opening for a full time Genesys support engineer. The following is a brief description of the job responsibility. If you might be interested please click on the link below and submit your application.
http://visa.referrals.selectminds.com/jobs/new-grad-software-engineer-3674
The Contact Center Technology Solutions (CCTS) team is responsible for maintaining, supporting and enhancing Visa Contact Center Platform and Agent applications. The resource identified will work within this team and have responsibility for supporting the overall Genesys IVR environment, including maintenance and monitoring of IVR applications, Genesys routing logic, CTI and reporting. This resource will also be responsible for troubleshooting associated components such as VoIP, server, network, database, and integrated backend components. The resource will coordinate with an onshore/offshore team of Genesys third-tier support and developers. These team members are responsible for IVR application development, business process flow configuration, CTI integration and reporting creating and maintenance.