Genesys Stream Manager - is it a logger or not?

General Discussion
1

Hi,

I am a bit outdated when it comes to the latest SM developments, but last I heard it had voice logging capabilities but lacked a GUI and a search functionality. Has anything changed since last year? Is there a decent search GUI and has storage changed from .wav files to something reminiscent of Nice? Is it planned for in the next release?

Best regards,
Vic

2

Vic,

7.5 SM doesn’t have any search GUI, the storage is still the Announcement folder, the wav file must be numbers…

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3

Fra,

is there any reason why Genesys did not develop the interface for it? Should I devote the next two weeks to come up with my own “nice” (grin) and shiny GUI with DB support? Or is it coming in the next version?

Best regards,
Vic

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4

Vic,

unfortunatly I have no idea why Genesys hasn’t developed anything like that yet..and I haven’t had the chance to see any roadmap..but if you come with a GUI, I do want to have it ;D

Fra

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5

Well, in this case, I do not have much choice, do I? :stuck_out_tongue:

I am thinking to base it on SQL Express and basic IIS. Now, is there a simple way to detect when SM start recording or do I have to monitor TRequestMonitor?

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