Hello Friends,
Requesting you to help me clear this confusion.
Status 21 is adhoc outbound. If the Agent 1 initiates the call, then status 21 would be applicable, how can the agent who received the call fromt agent 1 also have status 21. Does this have an explanation.
AGENT STATUS DURATION STARTLOCALTIME ENDLOCALTIME
AGENT 1 6 2 6:23:04 PM 6:23:06 PM
AGENT 1 21 32 6:23:06 PM 6:23:38 PM
AGENT 2 21 32 6:23:06 PM 6:23:38 PM