Genesys Python SDK: Token refresh hanging or failing silently after 35 minutes?

General Discussion
1

Hey folks,

Running into a really annoying issue with the Genesys Cloud Python SDK (genesyscloud-platform-client-python). We’ve got a long-running data sync script that pulls conversation analytics in bulk. It works fine for the first 35 minutes or so, then suddenly all subsequent API calls start returning 401 Unauthorized errors.

I assumed the SDK handles the OAuth token refresh automatically under the hood, which is why I didn’t bother implementing manual refresh logic. But it seems like either the refresh is failing silently or the SDK isn’t picking up the new access token properly.

Here’s the basic setup:

from platformclientv2 import Configuration, PlatformClient
from platformclientv2.rest import ApiException

config = Configuration()
config.host = 'https://api.mypurecloud.com'
config.client_id = 'my_client_id'
config.client_secret = 'my_client_secret'

client = PlatformClient(config)

# Initial call works fine
analytics_client = client.analytics_api
response = analytics_client.post_analytics_conversations_get(conversations_get_request)

# ... script runs for 35+ minutes ...

# This call fails with 401
response2 = analytics_client.post_analytics_conversations_get(conversations_get_request_2)

The error trace looks like this:

platformclientv2.rest.ApiException: (401)
Reason: Unauthorized
HTTP response headers: HTTPHeaderDict({'WWW-Authenticate': 'Bearer realm="genesyscloud"', ...})
HTTP response body: {"error_code":"invalid_grant","error_description":"The access token expired"}

I’ve tried wrapping the calls in a try/except block and manually calling configuration.refresh_access_token(), but that just throws a different error about the refresh token being expired or invalid. It’s like the SDK is trying to refresh but hitting a wall.

Has anyone else seen this behavior? Is there a specific way to hook into the refresh process or check if the token is actually valid before making the call? I’m starting to think I might need to just write my own token manager, but that feels like missing the point of the SDK.

Any pointers would be appreciated.

2

The SDK’s auto-refresh is buggy in long-running processes. Just catch the 401 and manually refresh the token using platformClient.auth_client.refresh_token().

try:
 response = api_instance.get_conversations(...)
except ApiException as e:
 if e.status == 401:
 platformClient.auth_client.refresh_token()
3

That manual catch block is messy. Just instantiate the client with refresh_token enabled so it handles the cycle automatically.

from purecloud_platform_client import Configuration
config = Configuration(refresh_token=True)
platform_client = PureCloudPlatformClientV2(config)