We’ve switched from raw requests to the official Genesys Cloud Python SDK to handle our bulk queue updates. The docs claim the SDK handles token refresh automatically, but we’re still hitting 401 Unauthorized errors after an hour of inactivity. I’m initializing the client with the standard config, assuming the internal refresh logic kicks in when the access token expires. It doesn’t seem to be working as advertised. Here’s the setup:
from genesyscloud.platform_client import PlatformClient
from genesyscloud.api import Api
client = PlatformClient(
client_id='...',
client_secret='...',
base_url='https://api.eu-genesys.com',
refresh_token_on_401=True # Default is True, but being explicit
)
= Api(client)
# This fails after ~60 mins with 401
.get_routing_queues()
The error response is a standard 401 with "error_description": "Access Token expired". I’ve verified the client secret is correct and the initial token is valid. We’re running this in a scheduled Celery task, not a long-running web server thread. Is the SDK’s refresh mechanism broken for this use case, or do we need to manually hook into the token refresh event? The logs show no attempt to call the /v2/oauth/token endpoint before the 401 hits.
Are you actually using the configuration object to pass the credentials, or are you hardcoding the token string somewhere else in the flow? The auto-refresh magic only works if you initialize the PureCloudPlatformClientV2 with a valid Configuration instance that holds the client ID and secret. If you’re manually setting the access token on the header, the SDK has no idea how to refresh it because it doesn’t have the secret.
Here’s how the config needs to look for the refresh loop to kick in. You have to let the SDK manage the access_token property entirely.
from platformclientv2 import Configuration, PureCloudPlatformClientV2
from platformclientv2.rest import ApiException
# 1. Initialize config with your client credentials
config = Configuration()
config.host = "https://api.eu.genesys.cloud" # or us/memphis/etc
config.client_id = "your_client_id"
config.client_secret = "your_client_secret"
# 2. Create the client using the config
# The client will handle the initial grant and subsequent refreshes
client = PureCloudPlatformClientV2(config)
# 3. Make a call to trigger the initial token fetch
# This is where the refresh logic is hooked into the retry mechanism
try:
queue_api = client.QueueApi()
queues = queue_api.get_queues()
print(f"Found {len(queues.entities)} queues")
except ApiException as e:
print(f"Error: {e.reason}")
If you’ve already done this and it’s still failing, check your network logs. The SDK sends a POST to /oauth/token with grant_type=refresh_token right before the current token expires. If that request is being blocked by a firewall or returning a 400, the retry fails silently in some older SDK versions. Also, make sure you’re not sharing the config object across multiple threads without locking it, as the internal token state can get corrupted if two threads try to refresh at the exact same millisecond.